Refund and Cancellation Policy

1. Overview

We want booking with Hom Care Service to be low-risk. This policy explains how rescheduling, cancellations, re-cleans and refunds work for all our services in Dhaka. It forms part of our Terms and Conditions.

2. Rescheduling

• More than 6 hours before your arrival window: free of charge, as many times as you need.
• Less than 6 hours before: free once; further late changes may carry a ৳300 fee.
• We may need to reschedule due to severe weather, hartal, road closures or staff illness. We will inform you as early as possible and offer the next available slot at no cost.

3. Cancellation by you

• More than 24 hours before the booking: free cancellation; any advance is refunded in full.
• Between 24 and 6 hours before: free for regular cleaning and repair visits; for deep cleaning, move-in/out, painting and shifting, a ৳500 fee applies to cover crew allocation.
• Less than 6 hours before, or no access on arrival: a call-out fee of ৳500 (regular services) or 20% of the quote (large jobs, maximum ৳2,500) applies.

4. Cancellation by us

If we cancel a confirmed booking and cannot offer an acceptable alternative time, any advance you paid is refunded in full, and your next booking receives a ৳300 goodwill discount.

5. Re-cleans before refunds

For cleaning services, our first remedy is to return and put things right. Report missed areas within 24 hours with photos and we will schedule a free re-clean, usually within 48 hours. Refunds for cleaning are considered only if a re-clean cannot fix the issue or we fail to attend the re-clean.

6. Repairs, parts and warranties

• Workmanship on plumbing, electrical and AC jobs carries a 30-day service warranty. If the same fault recurs due to our work, we return and fix it free of charge.
• Parts carry the manufacturer’s warranty. Faulty parts will be replaced according to the supplier’s terms.
• Pest control treatments include a follow-up visit where stated in your quote; if activity continues within the stated period, we re-treat free.
• Payments for parts and materials already installed or purchased for your job are non-refundable.

7. How refunds are paid

Approved refunds are paid within 7 working days by the same method you used: bKash or Nagad to the paying number, bank transfer to the paying account, or cash at our office. Partial refunds may be offered where most of the work was completed to standard.

8. Monthly plans

Monthly cleaning plans can be cancelled with 7 days’ notice before the next billing date. Unused visits in the current month are refunded pro rata, minus any discount received for the month.

9. How to make a request

Contact our booking desk with your name, booking date and a short description. Photos help us act faster. We acknowledge requests within 24 hours and aim to resolve them within 7 working days.

Hom Care Service
Bashundhara R/A, Dhaka, Bangladesh
Phone: +8801711-663506
Email: contract@homcareservice.com