Home Care Service

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About Hom Care Service

Care that starts at your front door.

We are a Dhaka home services company built on a simple idea: the people who enter your home should be trained, trusted and treated well — and the work should be good enough to sign your name under.

Our story

Built in Bashundhara, for busy Dhaka families.

Hom Care Service began with a familiar frustration. Finding a reliable cleaner in Dhaka meant asking neighbours, hoping someone turned up, and never quite knowing who was coming into your home. Finding a plumber or electrician was worse — long waits, vague prices and repairs that failed a week later.

We set out to fix that by building one accountable team. Instead of a marketplace of strangers, we hire, train and manage our own staff. Every person wears our uniform, carries our ID and follows our checklists. When something goes wrong, you call one number and one manager takes responsibility.

Our logo — a house sheltering two people — says what we care about most: homes, and the families inside them, including elders and children who deserve a clean, safe and healthy space.

Cleaner in yellow rubber gloves polishing a wooden surface

What we stand for

Four values we hire, train and manage by.

01

Respect the home

Shoe covers on, voices down, belongings left exactly where we found them. We treat every home like a family member’s.

02

Train before we trust

At least 40 hours of classroom and on-site training on chemicals, surfaces, safety and customer etiquette before solo visits.

03

Pay people fairly

Our staff are salaried with overtime, weekly off-days, lunch allowance and festival bonuses. Happy teams do careful work.

04

Own our mistakes

If we get something wrong, we say so, fix it quickly and learn from it. That’s what our re-clean and damage promises are for.

How we vet our team

Five checks before anyone rings your bell.

Security is the first question families ask us — and it should be. This is the process every cleaner and technician completes before they are allowed to visit a customer’s home.

Interview

Face-to-face interview at our Bashundhara office with a practical skills check.

ID & references

National ID verification and at least two reference calls from previous employers or community leaders.

Training

Structured training on products, surfaces, electrical and chemical safety, and home etiquette.

Shadowing

Two or more weeks working alongside a senior team lead before independent visits.

Ongoing review

Customer feedback after every job, monthly quality audits and refresher sessions.

The people behind the work

One team, many skills

Booking desk

Answers calls and WhatsApp messages from 8:00 AM to 9:00 PM, prepares quotes and confirms arrival windows.

Team leads

Senior cleaners and technicians who run each visit, check quality and sign off the job card with you.

Cleaning crews

Trained housekeeping staff for regular, deep, sofa, carpet and move-in/out cleaning.

Technicians

Plumbers, electricians, AC and pest control specialists with trade experience and proper tools.

Quality manager

Reviews feedback, handles complaints and re-clean requests, and runs monthly audits.

Training coach

Runs onboarding and refresher sessions on new products, equipment and safety procedures.

Book in minutes

Meet the team that cares for your home.

Book a first visit and see how a properly trained, properly managed home services team works.