Terms and Conditions

1. Agreement to these terms

These Terms and Conditions apply to every quote, booking and service provided by Hom Care Service, Bashundhara R/A, Dhaka, Bangladesh, and to your use of homcareservice.com. By confirming a booking by phone, WhatsApp, email or our website, you agree to these terms. They are governed by the laws of the People’s Republic of Bangladesh, including the Consumer Rights Protection Act, 2009.

2. Our services

We provide residential and light-commercial home services in Dhaka, including regular and deep cleaning, sofa, carpet and mattress cleaning, kitchen and bathroom cleaning, window and water tank cleaning, plumbing, electrical work, AC servicing, pest control, painting, handyman work and home shifting support. The scope of each job is described in your written quote or booking confirmation.

3. Quotes and pricing

• Prices on our website are starting prices. Your final price is confirmed in a written quote before work begins.
• Quotes are based on the information and photos you provide. If the job on arrival is materially different (for example, larger area, heavier soiling or hidden damage), the team lead will explain and request your approval before continuing.
• Parts, gas, paint and materials for repairs are charged separately at market price, with receipts available on request.
• Travel fees apply outside our core zone as shown on our Service Areas page.

4. Bookings and arrival

We confirm a 60-minute arrival window. Traffic, weather and building access can cause delays; we will inform you if we expect to be late. If we arrive more than 30 minutes after the window without notice, you receive ৳300 off the bill. Please ensure someone aged 18 or over is present at the start and end of the job.

5. Your responsibilities

• Provide safe access, running water and electricity for the duration of the job.
• Secure cash, jewellery, documents and valuables before the team arrives.
• Tell us about fragile, antique or high-value items and delicate surfaces such as marble, veneer or natural stone.
• Inform building management of our visit where required.
• Treat our staff with respect. We may stop work if staff face harassment or unsafe conditions, and the visit will be charged.

6. Payment

Payment is due on completion, after you have inspected the work and signed the job card. We accept cash, bKash, Nagad and bank transfer. Monthly plans are paid in advance. Our staff will only accept mobile payments to the official merchant number shared in your booking confirmation. Payments made to any other number are not recognised as payment to Hom Care Service.

7. Quality guarantee and re-clean

If any area included in your job was missed or not completed to standard, report it within 24 hours with photos. We will return to fix it at no extra cost. Re-clean requests do not cover new dirt, areas outside the agreed scope, or stains and damage that cannot be removed by professional cleaning.

8. Damage and liability

We take care with your home and belongings. If our staff accidentally damage property, report it within 24 hours. After investigation, we will repair, replace or compensate up to the lower of the item’s depreciated value or ৳25,000 per incident. We are not liable for pre-existing damage, wear and tear, items not disclosed as fragile or valuable, loose fittings, or loss of cash and jewellery left unsecured. Our total liability for any booking will not exceed the amount paid for that booking plus the damage cover above, except where the law does not allow such limits.

9. Non-solicitation of staff

Our staff are trained and employed by us. During their employment and for six months after your last booking, you agree not to hire our staff directly for similar work. This protects the training and security systems that keep our service safe.

10. Cancellations and refunds

Rescheduling, cancellation fees and refunds are set out in our Refund and Cancellation Policy, which forms part of these terms.

11. Use of our website

The content, photographs and design of this website are provided for information about our services. You may not copy or reuse them for commercial purposes without permission. Some photographs are licensed stock images used for illustration.

12. Complaints and disputes

Please raise any complaint with our quality manager first; we aim to resolve it within seven working days. If we cannot reach agreement, disputes will be subject to the jurisdiction of the courts of Dhaka, Bangladesh.

13. Contact

Hom Care Service
Bashundhara R/A, Dhaka, Bangladesh
Phone: +8801711-663506
Email: contract@homcareservice.com